Exchange Policy | Levi & Dili
Last Updated: April 22, 2026
We design with care and expect the same care with returned items. We offer exchanges only. Cash refunds are not available except for verified faulty items. Exchanges must follow the conditions below.
01
Section 01
Eligibility
| 14-Day Window | Request your exchange within 14 days of purchase. |
| Original Condition | Items must be unworn, unwashed, unaltered, and have all tags attached. |
| Proof of Purchase | Online order confirmation is required. |
| Availability | Approved exchanges may be made for a different size, colour, or style — depending on availability. |
| Not Eligible | Sale or discounted items, previously exchanged items, and anything damaged, soiled, unhygienic, or altered will be declined. |
02
Section 02
How to Request an Exchange
For Online Orders
Contact us within 14 days via WhatsApp: 077 555 2941.
Once approved, send your parcel to the return address below. Include your name, contact number, and order number inside the package — and clearly write them on the outside as well.
Return Address
1114/DS/2, Deniya Road,
Kumaragewatta, Battaramulla
Contact: 077 555 2941
When your parcel arrives, we will conduct a quality inspection. If approved, we will contact you to confirm your preferred exchange item.
We do not reserve items until your return is received and approved.
03
Section 03
Shipping
| Responsibility | You are responsible for the item until it reaches us — please pack securely. |
| Courier | We recommend using a trackable courier service. Delivery charges are borne by the customer. |
| Processing Time | Local exchanges may take up to 8 business days for inspection, processing, and delivery. |
| Limit | Only one exchange is permitted per order. |
04
Section 04
Important Notes
| Labelling | Clearly label your package with your name, address, contact number, and order number. |
| Liability | Levi & Dili is not liable for loss or delays due to missing sender details. |
| Refunds | No cash refunds are issued for standard exchanges. |
05
Section 05
Faulty or Incorrect Items
For Online Orders
Important — 1 Day Notice Required
If your order arrives damaged, faulty, or incorrect — notify us within 1 day of delivery for a like-for-like replacement or full refund.
We will collect the item at no charge and inspect it upon return.
We may decline a refund if inspection shows the issue was caused by misuse, neglect, normal wear, improper care, or if reported after the 1-day period.
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